Yes, when you go to the restaurant, please inform your host about your dietary requirements and the chef will advise you on what to eat, or prepare something special for you. After visiting with colleagues in the spring, I knew I had to bring my family back. Zipcode 77500. Hotel_Xcaret_Mexico, Director General at Hotel Xcaret Mexico, responded to this review. Restrictions apply. Yes the resort is beautiful and access to the parks is great. If you have an account, sign in now to post with your account. This change is valid only 24 hours in advance. In our venues, life merges with art. Xcaret Welcome to the best of our country at Mexico's Majestic Paradise with more than 50 natural and cultural attractions for the whole family. (01152) 55 4163 7327 If you visited our Parks: foto@xcaret.com, If you visited our Xcaret Hotels: fotohoteles@xcaret.com. If you visited our Xcaret Hotels: fotohoteles@xcaret.com Should you decide to come back to this destination, please do not hesitate to contact us through this media, as we will be delighted to arrange every detail of your stay with us, to ensure you take the best of Mexico with you.Sincerely,Jorge DucoingHotel DirectorHotel Xcaret Mexico, This is the version of our website addressed to speakers of English in the United States. Remember you can purchase water shoes at our shops in Xplor. Review tags are currently only available for English language reviews. Take advantage of the business center and free WiFi in public areas. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. Xcaret Park, one of the attractions in Cancun, Playa del Carmen and Riviera Maya you must experience. If you visited our Parks: foto@xcaret.com These are both highly recommended. All activities are optional and, at your arrival, youll be given the chance to select those which you want to do and those you dont. Play it safe and take your own photos with I would have. There is a horrible lack of signage throughout the resort, and we were not offered a tour of the grounds, although I saw other people getting one. There are several options of payment depending on the currency chosen on our websites. There are a lot of things to do in the parks got adults and kids. Copyright 2016 Experiencias Xcaret Parque, S.A.P.I. There is not an exclusive activity for young children, but they can do them all, if they observe the requirements for each activity, and must be accompanied by an adult all the time. Yes, you can contact the photography customer service center. On your PC or Mac the downloaded photo is automatically saved in the downloads folder. Due to the nature of the product we offer, you always have the possibility to view the photos. This time, we certainly have failed in delivering this promise to you, and on behalf of all my team, I offer a sincere apology for the inconvenience we have caused you.Thank you for taking the time to write your detailed review. Can I submit my purchase confirmation on my phone and/or tablet? Nestled in a natural rock and among rivers. In Hotel Xcaret Mexico we do not say goodbye, we say see you soon! 450 Summer Street, Boston, MA, 02210. If the person making the payment is not the same person who will visit the park, it will be necessary to present the following documents at the ticket booths: No, the park does not have a daycare. I would make a point to visit whatever bar Adal is tending the next time I visit. Traveling on business? Your previous content has been restored. Get your Photo Pass and take home all the pictures of your experience at a special price. I live and work in Quintana Roo and I dont have IFE. The price of admission to XPLOR Fuego All Inclusive is $ 109.99 USD, but for all purchases made seven days prior to your visit on www.xcaret.com or www.xplor.travel you can benefit from a 10% off the regular price and a 15% off purchasing 21 days or more in advance. Contact us at: In Mexico 800 006 FOTO (3686) / From abroad (01152) 55 4163 7327 or write to foto@xcaret.com. The minimum age to enter is of 5 years old. No problem! A floating Mexican party awaits you at Xoximilco. He was charming, professional, knowledgeable of the menu, and seemed genuinely happy to be celebrating with us. Hotel Xcaret Arte is a hotel experience in front of the Caribbean Sea, that makes hospitality a sensitive proof of the artistic wealth and sustainability in Mexico. There is no limit to how many photos you take and you can then purchase access to download these images. You can also make payments via deposit or transfer at the bank branch of your choice, make payments at convenience stores of the most recognized chains by choosing "Checking" as a method of purchase or trust in the security that Paypal offers. If you purchased online you have access to the special ticket booth. Children must present official ID (passport or birth certificate copy) at the park's ticket booths. It was prompt and comfortable. Prices and availability subject to change. The photos of you and all your companions in a single package for you to fully enjoy your visit. The free buses with unlimited access to the park saved us probably $1000 by itself. I'm allergic to gluten, is there anything I can eat at the restaurants? *MSI only with participating cards (banks) issued in Mexico. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. Copyright Experiencias Xcaret Hotel S.A.P.I. you must have at hand your bracelets, the number of your helmet, the room number and the date of your visit or stay We stayed in a adult only area. Additional terms may apply. Yes, you can contact the photography customer service center Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. Refund will not be granted under any circumstances in this case. We thank you for the time invested in sharing such warm comments with future travelers around the world.We hope this will be the first of many more visits to come! Can I pay with credit card or debit card of a person not included in the visit? The file is downloaded to the device, although it opens in a new window and you will have to click on the image to save the photo, we recommend that it be done on a computer or in the application. Free Cancellation. Should you decide to come back to this destination, please do not hesitate to contact us through this media, as we will be delighted to arrange every detail of your stay with us, to ensure you take the best of Mexico with you.Sincerely,Jorge DucoingHotel DirectorHotel Xcaret Mexico. Get exclusive information in your e-mail: If you have a valid reservation, you can make your. We are here to serve you and to meet all requests, questions or suggestions you may have. 800 006 FOTO (3686) Subject to availability. Do I need a driving license? No, our Park tickets are not exchangeable for other products. Customer Service hours: Monday to Friday from 7:00 AM to 12:00 AM / Saturday and Sunday from 7:00 AM to 10:00 PM (local time), Receive exclusive information and promotions via email. Hotel Xcaret Arte | Cancun & Playa del Carmen All-Inclusive Operating hours: Monday to Friday from 9:00 to 19:00 Hours. You can download as many times as you need to while the code is valid. What is the minimum/maximum weight allowed on zip-lines? Are there any special prices for children? per night. In the case of children, the harness must fit properly and have a minimum height of 3.6 ft (1.10 m). more. !My family and I stayed at this hotel for 6 nights. At the end of your stay, you can buy the photos at the store Tienda de Fotografia. Yes. Yes, you can access to the park with baby food, infant formula, etc. Mexico's Majestic Paradise has more than 50 natural and cultural attractions to make your day unforgettable: shows, underwater rivers and much more. Once you reserve and pay, you will not be able to change entrances, activities and/or tours. Packages and Xperience Passports cannot be cancelled and will not be refunded. Yes, you can contact the photography customer service center Advanced purchase discounts may vary depending on booking date and dates of stay. They let us keep our bags in a secure room (even the luggage room looked like a 5-star hotel)and showed us downstairs to the Mercado, which was one of their main buffets, Mexican-market style. The recent inclusion is Veleo by Xcaret Xailing, a catamaran tour that will take you to discover the beauty of the Mexican Caribbean on the high seas. For more information about the Experience Photo Pass, contact hxmfoto@experienciasxcaret.com.mx A full-service spa, 4 restaurants, and an outdoor pool are all featured at this smoke-free hotel. Nature will embrace you as you rest in one of our 900 suites designed to offer a view of paradise from any point in the room. But when we tried to get checked in the second time, it just seemed as if Fanny was in a rush and trying to get to the next person. If you buy multiple parks, the pictures taken at the hotel are included for free. The waiters/waitresses were always so nice. Responsive staff. Does Xplor offer activities for children older than five years old? How do I find and download the photos from the website? Yes. The photographs you purchased while being a guest at Xcaret Hotels contain a water mark from each park for you to select the experience you wish to download. If your hotel is not in the list, you can choose one of the following meeting points and Grupo Xcaret official transportation will pick you up there. But we purchased the photo package 2 parks & the hotel. The Rafts circuit is 342 yards long. 1.- Enter your download code. Traveling on business? Can somebody on a wheelchair access the Park? . Other small things that kind of irked me were: our toiletries never got refilled. Face the only whitewater rapids in Cancun, cross a circuit of ropes hanging in the air, drive a Monster Truck, board a jet boat, ride a kayak and fly in a zip-line. . Are the downloaded files of high quality? Remember that pictures are saved in our database for 30 days after your visit. Display as a link instead, $148. one time, and a man in a kayak approached us and said we had to leave (I think--he spoke in Spanish really quickly, so I didn't completely understand), yet there were no signs posted saying that you can't swim. Canadian Dollar (CAD): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal. Steaks at La Cantina were fabulous, but the real highlight for me there was the melted cheese and crispy rib eye appetizer; its amazing and a meal all to itself. Allow nature to hold your body and soul, renewing you by relaxing and stimulating your senses and health. 282. Everything about the hotel was excellent. The Ultimate Guide to the Xcaret Parks in Riviera Maya Mexico (2023) They did an AMAZING job with the photos at all 5 parks . Riviera Maya All-Inclusive Resort | Hotel Xcaret Mxico $159. They are encoded directly from cameras with high resolution. We had an opportunity to eat a meal at every restaurant at the resort with the exception of (Las Cuevas was closed) HA and Fuego. La Casa de la Playa. 800 006 FOTO (3686) Customer Service. Check in was swift and easy at 3 pm, as promised.Our room was beautiful and located in Casa Viento- with a river view. When purchasing the Photo Pass product, visitors to the parks and tours by Grupo Xcaret can use all the AutoPhoto points at the park(s), the pictures by photographers (including recreational activities), or both. Other services (WiFi, ATM and gift shops). Once you choose to remove the water mark you wont be able to change the experience, youll be choosing only from the photographs included on the purchased package. We can provide it to you if you have your purchase receipt. Saturdat to Sunday from 9:00 to 15:00 Hours. Once you choose to remove the water mark you wont be able to change the experience, youll be choosing only from the photographs included on the purchased package. You just press the yellow button and stand wherever the feet are and you got your picture. You can also send an email to cotizaciones@xcaret.com indicating the number of adults and children, date of visit and product you wish to purchase. And the hotel provides the transportation there and back.We highly recommend anyone to go and experience this wonderful place. View Hotel 1,774 reviews 0.3 miles from Hotel Xcaret Mexico Free Wifi Free parking Visit hotel website All Inclusive 2022 Occidental at Xcaret Destination View Hotel 22,576 reviews 0.4 miles from Hotel Xcaret Mexico Free parking Pool All Inclusive 2022 Palmaia - The House of AiA View Hotel 819 reviews 1.3 miles from Hotel Xcaret Mexico Free Wifi No problem! Months without interest, only with major participating bank cards issued in Mexico. Very Good 4.0 /5 Review Score More Details. Access to Xplor Park is limited to children under 5 years. Outside Mexico. Can I transfer my ticket to another person? de C.V. | They are encoded directly from cameras with high resolution. Each park has its own price for the photos pass. Depending on the operation, transfer could be in a van or luxury bus. At what speed does the zip-line travel and how long does a single journey last? Xcaret: photo pass worth it? - Playa del Carmen Forum Xcaret Hotels | Xenses Park Official Site For us, guest satisfaction is a top priority, therefore we regret to hear we were unable to achieve your complete satisfaction.I would really like to further discuss the details from your vacation to do a proper follow up on your concerns. Please verify the policy to change the date of visit or cancellations. For cancellations you must send an email to customerservice@xcaret.com to specify the grounds on which you proceed to the cancellation and our Customer Service Team will respond within 48 hours. From Monday to Friday from 7:00 a.m. to 12:00 a.m., and Saturday and Sunday 7:00 a.m. to 10:00 p.m. Local Time. 3.- Select the album you want to see and the photos will be displayed on the screen, download by clicking on the icon, or click on the icon to download the entire album. On a PC right-click on the file and select the option to extract. Every morning, around six, I saw the same young man, about 20 years old, report to Work. My suite overlooked the casa Viento infinity pool farthest from the lobby. If the package includes a visit to a park and an archaeological zone, the photographs will be only at the park. Get excited with the only unlimited nighttime adventure, where you will fly in zip-lines, drive amphibious vehicles through caves, hammock splashing, among other activities. Xenses - Xcaret | Xenses Park Official Site If you do not attend the day of your visit, you can change the date within the period of one year from the purchase date, giving notice 24 hours in advance. Grupo Xcaret is the name of the company that owns and operates some of the best tourist attractions in Riviera Maya, Mexico. Re: Xcaret: photo pass worth it? In case of foreigners living in Quintana Roo, FM2 and FM3. Does the ticket include snorkel gear or should I bring my own? Within Mexico. Outside Mexico. No, only Tour option includes round transportation from Cancun and Riviera Maya. The entry of food and beverages to the Park is not allowed, and it is not necessary as the admission to Xplor includes them. Two circuits of 3.1 miles of jungle and caves driving an Amphibious Vehicle. The review was in regards to not being able to access my photo package, but after a week of phone calls and emails my family was finally able to access our photos.
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