The vaccinations mean nothing anyway. Looks like our September cruise to the Fjords is in the process of being cancelled! A weighted-down ship sinks lower in the water and therefore needs more distance from the water line to the river bottom to sail safely without scraping the riverbed. I'm with Robin (see below). **** said he would monitor the schedule and will alert us the very day it comes out. If you search Viking the risk free still pops up you have to read the fine print to realise its all over so be aware. Bad cruise experience, shore excursions, bad weather bad handling, cold food, etc. We paid for Travel Protection A river level that is too high or too low can affect an otherwise great cruising experience. Mind you, my cruise cost over $27,000. If you are concerned about the water level on your upcoming river cruise, do your due diligence before you take any action. At the time we did we also asked that trip insurance be added. Many passengers were distressed by the lack of fresh water. Subscribe to RSS Another factor that should be considered is trip insurance. I contact Viking customer relations, and was first told that the flight tickets were paid by Viking already. The Rhine River in general is not that deep. This requirement was enacted after we booked this trip . Beware of Viking excursion policies. The plane returned to the gate and he was transported to the local hospital. Europe has many rivers where cruise lines operate. Or, you might have a few port stops changed out for new ones, or spend more time than you prefer in busses or hotels, possibly with shorter visits to destinations that now require longer bus rides. Heres what you need to know. Viking Celebrates Start Of Inaugural Season In North America's Great Lakes Read More May 17, 2022 Newest Ocean Ship In Viking's Award-Winning Fleet Named By The Countess Of Carnarvon Of Highclere Castle Read More May 12, 2022 Viking Takes Delivery of Newest Ocean Ship Read More April 25, 2022 These conditions include: Lately, Europe has seen temperatures exceeding 40 degrees Celsius (104 degrees Fahrenheit). Related: Booking your first river cruise? There are no uniform river flows and water levels are unpredictable. We were treated like animals. We appreciate you sharing your experience, Trevor, although we regret to hear of your disappointment. This was not the case. Yazmin Hope and Libby Gallagher Claire and Stanley Keyles planned a dream vacation for June 2020. Experts are saying that the current drought in Europe could be the worst in 500 years, with water levels dropping, especially along the Rhine River. Why? "But its clear that river cruising is not going away anytime soon.". Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. For the cabin on the cruise, we indicated separate beds for their cabin. We have one ship starting in Amsterdam and one ship starting in BaselIf they cannot pass Kaub [the critically low water point on the Rhine], then [the passengers] all disembark on either side," he explained. We used our voucher prior to the expiration of the voucher, to book a cruise for March of 2023. I encourage all Americans to do the same. I have had the cruise booked for probably a year but only now would the allow me the opportunity to purchase the spoils. Does anyone know if Trip Mate customers have or are considering a class action suit against the company for fraud? We accepted and paid an additional insurance premium. Several Cruise Lines Cancel Scheduled Stops in Russia, Ukraine We could not wash, shower, not wash our hands and NOT able to flush toilets! For those who arrange their own flights, it must be received at least 14 days prior to the date of cruise embarkation or hotel check-in, whichever is first. Viking Neptune is a new ship that will join the fleet in 2022. Only Viking can make the appropriate reservation. (Enrollment required for select benefits.). At no point when we rebooked using our vouchers, were we told the vouchers were not covered under the insurance plan. Weve been cruising since March with no issues until August, said Schreiner. The trip was for September 2020 but was cancelled due to the pandemic. Viking Cruises Reviews | Read Customer Service Reviews of Card Rating is based on the opinion of TPGs editors and is not influenced by the card issuer. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Viking River Cruises. We booked a January 2021 cruise. In 2020 we were contacted via email and told that this cruise was also cancelled and we could book another cruise and receive a 125% credit toward a future cruise with a risk free guarantee and it said we could change our plans up to 24 hours before departure. Travel Codex is owned by Travel Codex, LLC. It, along with the Viking Sky, is classified as a small ship, with 465 staterooms, capable of carrying 930 guests. In Europe, we dont cruise in January, February and into early March because its too cold, he explained. The drought category in England has reached the most severe designation of severe drought. Some years, low water levels caused disruptions as early as June and some years as late as October. One thing Amawaterways and many other river lines do is run two ships simultaneously on the same one-way itinerary, with one ship starting at one end and the other on the opposite end. Maximum capacities of 164 passengers and 47 crew. Earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. , I am out the $3500 no matter what) and a friend who will take my place must pay her full share of the room as well! Feb 1, 2023. The low draft and the adjustability of the ballast allow the ships to navigate through sections of the river where the water levels are not very deep. Find out how we combat fake reviews. They offered us a 150 dollar non refundable credit to be used onboard. Maybe 10 years from now we cruise the Danube and Rhine in January/February/March and we stop in the summertime because August is too hot and there are low water areas., We dont know what the future will bring, he continued. Steve is a life-long avgeek and a points and miles player. Viking Cruises | Cruise Ship List - Cruises Only We rebooked our trip but Viking canceled it again and another voucher was issued. Terms apply to the offers listed on this page. Our points-obsessed staff uses a plethora of credit cards on a daily basis. I even requested they review the phone call and they refused. Scheduled and rescheduled elder family care and pet sitting services. That is all it took, I was hooked. Not enough for the money hungry cruise line. It's a human right to have access to fresh water and clean sanitation. It will take a lot for us to travel with you again. The whole point of purchasing trip insurance, especially in this time of Covid, was to protect ourselves in the event of a last minute emergency. The area is protected and thats where you have the low water issues. After contacting viking to inform the situation, Viking booked another flight for us. I appreciate the time. A place on the excursion I tried to book. We were given misinformation by their employee, to which their supervisor stated that verbal statements do not count. Risk-Free Guarantee Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. SA. Vikings' policy allows no refund under the circumstances (i.e. Viking, please give an explanation. Viking Ocean and River is currently operating all upcoming scheduled itineraries. For every day that is altered, AmaWaterways guests will get 50% of the daily rate they paid as a future cruise credit. Our trip was canceled and a voucher was issued. This site is for entertainment purposes only. Not your fault but took 5 flights, 1 whole day in airport, 1 whole night and 2 hotels to get to the ship 3 1/2 days late. Viking river cruises have posted an advisory from Danube River cruises that ship swapping may occur. I checked with many countries and all their restrictions have been dropped. You can see why people are worried. It is getting harder and harder to book excursions on Viking cruises, so I would advise anyone planning a cruise with them to think twice, if excursions are important to them. The even occurred in February of 2023. Withholding of monies and shore excursion booking system failure. He lied. Viking Cruises, and Other Lines, Changes Plans Because of Ukraine News Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. That is why Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. We did not see ANY of Spain. In 2021, the cruise line plans to launch their seventh ocean ship, Viking Venus. Cailey Rizzo. . Posted May 4, 2021. They refuse. We would much rather be able to post how considerate Viking has been (as well as how much we enjoyed the cruise!) By. These hotels are Marriott and hilton properties that have such rooms. Booking your first river cruise? Royal Caribbean Group's Celebrity Cruises has canceled four sailings from March 26 through April 16 aboard the Celebrity Eclipse, which has yet to return to service, a spokesperson for the. River cruise lines do have contingency plans for dealing with river flow problems. That's exactly the case with the Amex Platinum card. Viking River Cruises Viking Rolf (Photo: Viking River Cruises) Cruises beginning in 2009, this is not the first error and being loyal #7. South America & the Chilean Fjords - Viking Cruises They are just taking the thousands of dollars we gave them from us and we are getting nothing in return. After a further communication with Viking, the second answer was because the flights were on a promotion deal, any delay or cancellation was not covered by Viking. Note that complaint text that is displayed might not represent all complaints filed with BBB. If the level is too low, the vessel may run aground or need an alternative docking arrangement. Vikings inability to resolve an issue with their on line booking. At best, youll do a ship swap mid-cruise, a slight inconvenience that will allow you to follow your planned itinerary. See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. All I got was 'you must pay in full for your trip before booking extras'. Information provided by various external sources. Also lost out on the cruise vouchers. International Association of Better Business Bureaus. It is the standard architecture that gives the river boat some leeway with rising and falling river levels. Viking Mississippi cancels some cruise passengers four days ahead of Cost includes $12.95 plus applicable local sales tax. They will charge you a lot of money but would not care for you at the end of the day.The places I saw needed much to be desiredI was told that at the airport someone will help us until we boarded our plane. My Trip - Updates on Current Sailings - Viking River Cruises On November 26, 2021 when speaking with VRC representative we were informed that out ********* is in the form of a voucher and has no cash value and cannot be refunded. If the whole itinerary is changed, youll get to sail the new itinerary and receive a 100% future cruise credit to book another cruise. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I believe this policy and practice is clearly unfair and rather reckless. This guarantee is combinable with all other Viking offers available. Uber Cash and Uber VIP status is available to Basic Card Member only. This made it impossible to catch the next flight from ***** to buenos Aries. Not for the voucher amount. But this is one American that will never sail with this awful company ever again. Passengers from across the country say they've. We rebooked the trip for 10/12-10/23/22. Passes which had been canceled since BA flight had been late. Why? 2023 Trustpilot, Inc. All rights reserved. When I called to cancel they said we did not purchase the insurance. In the same cabin. You could tear down the house and build a dam there, but that is not what is going to happen.. Viking River Cruises 548 complaints 314 resolved 234 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints Viking River Cruises Cancellation and Refund Policy I contacted Trip Mate and was told the vouchers were not covered and that I needed to contact Viking because they handled vouchers. All Mekong River cruises through Vietnam and Cambodia have been suspended until November 30. . Don't sail Viking unless you are guaranteed of going on the trip. Viking is not a good company to work with. By March 2020 Viking announced cancellations due to covid, with an additional 25% for a future booking. Refund on premium air payments that we did not receive in premiumservice. More Cruises Canceled as Omicron Spreads - The New York Times Desired outcome: "The safety and security of our guests and crew is always our top priority," a Viking representative told Travel Market Report. Cruise lines cancel Ukraine and Russia calls - Travel Weekly Yazmin Hope and Libby Gallagher Dozens of cruises have been cancelled and some ports in the Caribbean and South America are turning ships away from making . Thu 13 Jan 2022 01.00 EST Last modified on Thu 13 Jan 2022 18.22 EST. Airfares vary on other gateways & departures. Viking Cruise Reviews (2023 UPDATED): Ratings of Viking River Cruises Should your cruise be canceled, the cruise line will also offer compensation. My husband and I booked with Viking in December 2019 for the Rhine Getaway Cruise for December 2020. Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. Just realized that the cruise booked was from Antwerp to Amsterdam. Here is a message that appears on the Viking River Cruise webpage: The cruise line may elect to cancel your cruise. Plus, your own feed of TPG content. We want our money back since we will never met the requirements to sail and we never agree to those requirements, Our booking number is XXXXXXX and is associated with ********************* ********. The booking # is *******. Viking's treatment of it's customers makes no sense.they combined two of my trips (without asking) into one "butterfly trip" which meant when I had to cancel the first, it cancelled the 2nd. Viking Shores and Fjords - SEPT 2021 - Cancelled? They have a working relationship with Lufthansa but insist the flight has nothing to do with them, That is a strong cop out. Their luggage has been moved over automatically so by the time they arrive on the ship they have their luggage, and then they sail on the other ship back to the destination.. Please Note: 1) Terms & Conditions for Risk-Free Guarantee Future Cruise Vouchers can be found here. Best card for premium perks while traveling, Capital One Venture X Rewards Credit Card, The Business Platinum Card from American Express, The best places to see cherry blossoms around the US this spring, Looking back: How my points and miles strategy has changed over the years, The best increased card offers to sign up for this March. Special fares plus Free airfare valid on select 2023 departures of Eastern Seaboard Explorer and Canada & New England Scenic Shores. There are critical points, like the one on the Rhine River, right in the Rhine Gorge, Schreiner explained. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year and earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. In some cases, an itinerary may be adjusted with certain destinations dropped and new ones added. This insurance company is worthless and doesn't live up to the stated reimbursements as advertised in its' brochure. They refuse to accept the fact that they changed the terms of the contract. Under our flexible deposit policy, qualified guests can cancel their booking before final payment due date and receive deposit back in the form of a future cruise voucher. Since the ships are nearly identical, if you do transfer to another ship, you should be in a similar stateroom as the original ship. Viking Cruises, and Other Lines, Changes Plans Because of Ukraine News River cruise cancellation fears loom as Rhine threatens closure 12/21- 12/28/2022 Received most monies back but they held $1400 back which had to be used by 4/22.Just booked a $25000 trip with them and ask them to extend $1400 to July which they refused. Business Section was crowded 8 units wide while first class just in front It's been three years now that Viking has held my family's money hostage because we don't wish to take the jab. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Fosse's cruise and land tour to Eastern Europe became a casualty of COVID-19. After 5 Viking In a statement issued to the Star Tribune, Viking confirmed that some of the ship's first scheduled departures were canceled this summer, and that the luxury vessel is temporarily operating. I explain ship swapping in the section: What Happens If Your Cruise Is Affected By Water Level? 05 Aug 2022. Voyages offering the excursion to Floriade 2022 operate between July 16 and August 27, 2022 aboard River Empress. The guest services lady said well you can complain at the Share your photos and videos with others to prove the truth of your words. We paid for the trip and had trip insurance. The 13-city cruise was supposed to take passengers between St. Paul and New . The trip was for 2021 but was also cancelled and moved to September 22, 2022.On September 16,2022 *********************** and shattered his knee-cap and needed surgery. 'Not the cruise I signed up for': 30-fold increase in Covid cases It goes against our guidelines to offer incentives for reviews. In the end, you will have a fantastic vacation and you will get a future cruise credit according to what you miss., He added: Its better than canceling and sitting at home and not doing anything.. Viking, which operates both ocean and river cruises, has canceled all 2022 departures from its Kyiv, Black Sea and Bucharest itinerary . Customers should not be treated this way. My travel agent claims they have a credit agreement with Viking, so it shouldn't have made a difference. This site does not include all credit card companies or all available credit card offers. Viking has lost four loyal customers with 10 past cruises between us. In November 2020, we rebooked, the Cities of Antiquity and Holy Land Cruise, scheduled for Nov-Dec 2022, paying the additional fare. I am going to seek legal advice to, but this ridiculous policy has added hugely to my grieving. Obviously a 2 week notice was impossible in our situation. The Amex Platinum comes with access to a premium concierge service that can help you with everything from booking hard-to-get reservations to finding destination guides to help you plan out your next getaway. After many failed conversations with Viking Cruise customer service reps to obtain reassurance that we will automatically receive a refund when our cruise vouchers expire on 2/18/23, two years after the email from Viking dated 2/17/21 notifying us that our second cruise was cancelled. At the other end of the Po, ocean water has flooded the last 12 miles of the river damaging crops and contaminating drinking water. River Cruises Respond to Austrian Lockdown, Impact on Sailings Another section of river that can be negatively affected by low water levels is the Danube, past the last lock in Slovakia heading downriver toward Hungary. If water levels fall, riverboats can have trouble sailing all the way to Budapest. I am extremely disappointed that a once in a lifetime trip I have been looking forward to for two years is now marred before we even get on the ship. Key West was on the itinerary but Viking told us 5 months before they would not be docking. Viking Polaris Current cruise: 13 days, one-way from Buenos Aires to Valparaiso-Santiago Viking Expeditions Tracker Itineraries Deck plans Accidents Viking Neptune Current cruise: 137 days, one-way from Fort Lauderdale to London-Tilbury Viking Ocean Tracker Itineraries Deck plans Viking Mars Current cruise: 14 days, one-way from Sydney to Auckland
Conversation Starters For Bank Tellers, 1973 Pepsi Looney Tunes Glasses Worth, Can You Play Phasmophobia Solo, Investigative Psychology Strengths And Weaknesses, Paw Patrol Fire Truck Ride On How To Charge, Articles V