Begin with this one! It is NOT THE PRODUCT but the PEOPLE who are not making correct choices when interacting with customers and the handing of service for this vehicle, as we continue to watch and wait, watch and wait . Thor is saying to just patch it. You might find those release tools with the manual for the radio. This shouldn't be happening. The fact that they say we can drive the coach from ***** to ******* to have the work done (travel of course at our expense), and they will deduct the "good faith" offer of $2,000.00 from the final cost is yet more proof that **** knows full well that the labor costs are far more than they are allowing. If your dealer did not submit proper documentation for repair, we can ask for them to submit all supporting evidence. We believe that **** reps know full well that their "goodwill offer" can in no way cover the labor costs to fix the issues with our coach. Most of the issues listed on pdf ************************************************************** 2021. We have spent more than three years trying to get these issues resolved. Radio. . 2022 Thor Hurricane 35M. After ******* ***** had our coach for almost a year. ****** informed me that Id have to get an estimate for each of the defect items. I suspect it is on the order of 0.25 amp-hours per day, but of course each radio will differ somewhat. Thor fave me a warranty center but they were unwilling to service my van ************************************* ** said they had thier own customers to service and since I didnt purchase from them to go someplace else. As a customer of a very expensive product from Thor, actions and attitudes of **** contacts **** and ******, are unacceptable. There is a rear bedroom with a privacy curtain, a rear bath for convenience, and sleeping space for seven, plus much more!Step inside and find a 68" jackknife sofa to the right of the entry door. ever heard of youtube, videos take HUGE SPACE< gotta be rich to host those videos' and they are. Out of goodwill, we doubled that offer to reimburse up to $2000 at your choice of repair. ", VIN # ****************. At that time, it started making a screeching sound like a prop from an airplane rubbing against a wooden wall. All standard features and specifications are subject to change. "Out of warranty" is a slap in the face being that the issue was reported months into ownership and shows me ****'s warranty policies and procedures are clear as mud as well as down right deceitful to their customers. Please contact dealership to verify unit information and availability. BBB is here to help. Thor Motor Coach Vegas 24.1 - Fixya Our BIGGEST Class C is HERE!! It was more than we were planning, We were looking into a travel trailer (RV) that is and Christopher was wonderful, He took us around and show us some of the most beautiful RVs Ive ever seen. New to RVing? Can you tell me a little more on. Thor Motor Coach - drivers (chassis) radio on house batteries The issues were filed with **** when the coach was new. As a full-time student looking to earn some extra money during my studies, I went to work part-time at TJ Maxx where I was tasked with managing inventory on the . Class A Among the largest motorhomes, featuring the amenities of home for full-time life on the road. Model: Hurricane 29M. 2019 Thor Motor Coach Quantum KW29 - Rvusa.com Upon the completion of our conversation, I contacted the dealership and made an appointment for March 3rd, 2023 to get an estimate that I can provide back to Thor Motor Coach. The update from ***, service advisor, wanted to let me know that they are now dealing with Thor Warranty on exactly what they expect ******* *****, authorized Thor Warranty dealer, to do with an issue of replacing the wrong size fuel hoses creating an evaporation leak on the vehicle and therefore creating error codes through the SERVICE ENGINE SOON light that ******* ***** does not have the capability or facilities to perform this task of repairs to include diagnostics to ensure if they could fix the issue, would clear the fuel evaporation issue errors and reset the SERVICE ENGINE SOON light. Weve compiled a list of hot chocolate recipes that are easy to make and unique for the holidays! *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. We have done everything in our power to find someone to do the work, only for **** to refuse to pay labor charges. If you are still unsure on how to properly operate any appliance or feature addressed by the video recording or documentation, please consult with your local selling dealership or contact Thor Motor Coach, Inc. directly.All content on this webpage is published by Thor Motor Coach, Inc., including but not limited to, all text, documents, photographs, graphics, audio and video is copyrighted by Thor Motor Coach, Inc. All Rights Reserved. Step inside and find a 68" jackknife sofa to the right of the entry door. 2022 Thor Motor Coach Four Winds 31WV Overview | Beckley's RVs. Stock Number It's been non-stop. How can ****************** relay information, determine issues and ask questions on why we can and why we cannot do this to give to **********, ******* *****, etc.??? WHY are the flooring issues causing such concern on behalf of Thor? The issue is not closed nor has resolution been found. Thor Motor Coach refuses to pay the necessary labor charges to repair the issues. Thank you. Two pieces- theatre seating and passenger seat are shredding and coming apart This was a very expensive coach. Residential Refrigerator w/Ice Maker (31W), Large, Double Bowl Stainless Steel Sink (N/A 22E), 3-Burner Gas Cooktop with Oven (STD 28Z, 29G, 31E, 31L & 31W), Convection Microwave Oven (N/A 31E, 31L & 31W), Denver Mattress Queen Size Bed with Bedspread and Pillow Shams, Shower with Retractable Door (23U, 24F, 26B, 28Z, 29G & 30D), Cab-Over Entertainment Center with 40 LED TV, Blu-Ray Player & Sound Bar IPO STD Living Area TV (31E, 31L & 31W), 32 LED TV in Bedroom (OPT 22B, 24F, 26B, 28Z, 29G & 30D / STD 31E, 31L & 31W), Two (2) 13 LED TVs & DVD Player in Bunk Bed Area (30D), Storage Area with Shelf IPO Exterior Kitchen (29G), Battery Tray that Holds Up to Four (4) Batteries (31E, 31L & 31W), Rapid Camp Wireless Control System (31E, 31L & 31W), 15,000 BTU Roof Front Air Conditioner IPO 13,000 BTU Standard Air Conditioner, Holding Tanks with Heat Pads (STD 28Z, 29G, 31E, 31L & 31W), Solid Surface Kitchen Countertops & Sink Covers, Enclosed Sewer Area for Sewer Tank Valves. **** identified that this was necessary with my continued harassingtelephone contacts being made to their office. Thor Motor Coach Overview Website: www.thormotorcoach.com Headquarters: Elkhart, IN Size: 1001 to 5000 Employees Founded: 2010 Type: Company - Public Industry: Transportation Equipment Manufacturing Revenue: $100 to $500 million (USD) Competitors: Unknown The swivel captain's seats can become a part of the living area once you're parked, and your guests can sit at the 76" Dream Dinette with footrests. All payments are with approved credit through dealer lending source. Then I tried the GFI in my 29m bathroom. Class C, 32 feet Thor Motor Coach. There is an additional five amp inline fuse in the radio's hookup circuitry near the radio itself. Diesel and gas-powered chassis options. We purchased an expensive coach manufactured by Thor Motor *** with MANY issues and defects. Thor motorcoach was going to contact ******* to get pictures and, a quote for the repairs and then they were going to call us back so we. master Slide topper is failing because there are no screws installed in it to hold it, ladder To get to bunk above drivers compartment is unusable as the brackets for it are wider then ladder provided. He also says that **** will charge us labor charges for the work, for defects that the coach had when it left the factory new. Manufacturer pictures, specifications, and features may be used in place of actual units on our lot. If we miss you on the call, please call ************ and ask for a rep to assist in setting up with a **** case #. Seal leaks and causes extreme noise when driven at highway speeds. It was a pleasure dealing with all of you. I did inform ****** due to the winter season and in my location, we had previously and in the future experience snow until approximately the February time frame. After reviewing the Pre-Authorization, our stance on the roof concern remains the same. Standard and optional features listed on units may or may not reflect actual in-stock unit. The 10 Best Spring Break Destinations For RVers, What You Should Know About RV Towing Insurance, 4 Embarrassing Things We Did As New RVers. 2020 Thor Four Winds Moto | Recreational Vehicles | ksl.com We are currently waiting on pictures and an estimate from the service center to determine how to proceed. You will find it so easy to maneuver the road with the Mercedes-Benz Safety Package that includes features such as active braking assist and distance regulator distronic plus that will help keep a safe distance from vehicles in front of you. These Off-Road Teardrop Campers Have A Unique Sola AGM Batteriesvs Flooded Batteries: What's Be Are You Leaving Black Water In Your Tank For Too L What Are The BestRV Sewer Hose Fittings? The cab-over bunk provides additional sleeping space, and you'll enjoy the flip-up queen bed in the bedroom, along with a 32" TV. We have made attempts to contact the customer regarding finding a service center and facilitating repairs. Both the sofa and dinette offer overhead storage and can each be made into additional sleeping space for the kids or extra guests.Up front above the cab is a 54" x 96" bunk with a 40" swivel flat screen TV.Create all of your favorite meals and snacks easily in this kitchen with a refrigerator, large double sink, three burner range-top, and an overhead microwave. Seamless Roof has bubbles. I bought a brand new Thor Hurricane 35M. Solar panals not bolted properly to roof.Propane sensor faulty. Brandon Bailey - Bill of materials writer - Thor Motor Coach - LinkedIn We have a 2017 Thor motor home with a radio installed backup camera. The RV is a Thor ******* **** 2019 and the vin#*****************. If you close this complaint,we may need to reopen at a later date based on what Thor Motor Coach does or doesn't do. 33 complaints closed in the last 12 months. I am rejecting this response because: As is well documented we believe that **** knows that their "goodwill offer" of $2,000.00 will in no way cover the cost of labor to repair the issues with our coach. Thor is offering to repair by patching roof. Is this the type of service ****************** can expect to be "funneled" to **** for every question or vehicle service call as a hostile customer with no rights or privileges? We apologize for yourconcerns, but at this point the coverage period has expired 5 years ago.The material in your coach could be due to care by the original owner, or the chemicals used in the cleaning process that *** be stripping the furniture. Business Profile Thor Motor Coach Camper Manufacturer Contact Information PO Box 1486 Elkhart, IN 46515-9552 Visit Website (877) 855-2867 Customer Complaints 68 complaints closed in last 3 years. There is a special tool (like a shiv) that you use to release both sides. If youre not a big fan of taking the road less traveled, consider the 4x2 sprinter! Thor Recall Notices - Latest Recalls for Thor - Arfc This is Thors final offer as it has been stated multiple times. Satellite. I have a decent amount of mechanical and electronic knowledge and don't mind tearing into something to fix it correctly. In reviewing my hundreds of emails regarding these issues I was particularly surprised by an email from ********************************* apologizing and stating that the only emails he had been provided were from ***************** in 2020 and the email referencing the $1,000. Number Of Radios. How can that be so, when this is all from the original claim that was reported to **** when the coach was new and under warranty? **** advised that I could not talk to a supervisor, there was nothing I needed to talk to a supervisor about and he was dealing with giving me the best Thor customer service. Owners Manuals - Thor Motor Coach Owners Manuals Please select a year to search for available owners manuals. Thor Motor Coach | Better Business Bureau Profile Why should we have to pay a single ***** more to pay for defects that were reported to **** when the coach was new. I have that same issue, Use button was pushed, but no house power, so no radio or camera power. 2022 Thor Motor Coach Freedom Elite - RVs & Campers - Facebook THOR #2187. They are the same issues we continue to try to get resolved. Fort Wayne, Indiana, United States. I got a jump and the car battery is working fine now, but the house batteries are still dead. Check whether the batteries are charged enough. Thor Motor Coach does not have control over the ************ centers. We apologize for the frustration you have had, we will have a representative call you and assist in setting up a case # with **** service.If the concern is truly chassis related, that would have to be facilitated by ****. Tristen should have the additional documentation in his inbox this evening 12-11-2022.
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