Dear Cheng,Thank you for the great feedback!We're glad you're satisfied with Mateusz assistance, we will pass along the kind words to him.Have a nice day!Kind regards,Rachel from Wisecars. Please reach out to support@wisecars.com for assistance.Regards,Rachel from Wisecars. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. Re: Wisecars car rentals. No charge will be made for amending your booking before the start of your rental. In the event that your booking is cancelled by the Car Rental Company, a full refund will be made to the person that originally paid for the booking. 2023 Trustpilot, Inc. All rights reserved. When you rent a car, you will usually need deductiblecoverage. If you extend your booking directly with the Car Rental Company, only the period booked with Wisecars is covered. No way has this company got 4.5stars. In peak periods this may not be achievable. Claims will be reviewed and a decision will be made within 28 calendar days from the date the claims were received. An additional fee may apply and this will be paid at the rental counter (unless specified otherwise on the Wisecars voucher). Dominik B was very helpful and nice.However the site is not the best. If you do not bring it back with a full tank, you may be charged a refuelling charge plus an inflated cost for the missing fuel. If additional information is required, the process may be extended for another 28 calendar days. We continually control the activity on and usage of our website and any abnormal activity on our site deemed as suspicious will result in access being denied. If have any questions about fuel policies or if you want advice on which fuel policies are available by which suppliers, do not hesitate to contact our customer support team. In addition, most Car Rental Companies also require that the renter and any additional drivers have at least 12 months of driving experience. If you are involved in an accident, the local police and the Car Rental Company must be contacted. If you wish to cancel a booking, the only accepted method is doing so by contacting Wisecars customer support. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Some car rental companies offer the Meet and Greet service at airports (meaning they do not have a counter at the airport and will deliver the car to the airport for the customer). No refund will be made if the damage/accident occurred due to the violation of local traffic rules, breach of the rental agreement, or if any of the third parties involved refuse the settlement of the claim. Manage Bookings Online - Wisecars - Wisecars MyWisecars self-service Sign in / Register Please enter your email address and we'll send you the authentication code. available for purchase from the car rental company, or. Wisecars Related Coupons and Deals Code Up to 50% Off Booking Get code 09908 View more coupons for Auto Europe We do not delete personal data on the request of a third party. To claim a refund, you will need to provide: Damage claim investigation process takes up to 28 calendar days. Please read carefully the summary of the Car Rental Transaction detailed in the voucher. Business Profile Wisecars Auto Renting and Leasing Contact Information 5214F Diamond Heights Blvd #351 San Francisco, CA 94131 Visit Website (646) 813-0129 Customer Complaints 76 complaints. If you are not satisfied with any aspect of our service or products you can tell us about your experience in the following ways: Please note that we might request you to contact us additionally via email if you initially contacted us via telephone or messaging platforms and include a reproducible statement about the complaint with any applicable documentation attached. After making a scene, they finally gave us the cheapest and worst maintained car they had and refused to reimburse the difference. You can safeguard yourself against such extra expenses by purchasing one of our DeductibleProtection Products before your rental begins. If the customer wishes to drop off the car earlier than stated in the voucher or the rental details, Wisecars will not refund any amount for the unused days. You must verify in advance that your age meets the renters age determined in the Car Rental Companys policy. 8 Feb 2023. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. your rental cars pick-up and drop-off documents that clearly show the damages subject to the charge by the car rental company; proof of repair costs from the car rental company; evidence of payments deducted from your payment card by the car rental company; an accident report form from the car rental company; you fail to turn up at the agreed time and date, and/or fail to provide all the necessary documentation; you fail to provide a credit card or any other required documents in the name of the main driver with enough available funds on it to satisfy the security deposit requirements. Every driver must have a full, valid driving licence that they have held for at least 1 year (2 or more years required at certain locations; this will be confirmed during the booking process). If you do not agree with any part of them, you must not proceed with your booking. 1 year ago. If you return your car later than agreed, the car rental company will likely charge you a late return penalty fee. Surely it's illegal in USA to drive with no insurance. Renting a car and want to make sure you know how car rental works? Thanks! Your browser settings can be set to inform you before receiving a Cookie. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. It is one of the scummiest business models I have ever seen. In addition, most Car Rental Companies also require that the renter and any additional drivers have at least 12 months of driving experience. If you are not satisfied with any aspect of our service or products you can tell us about your experience in the following ways: Please note that we might request you to contact us additionally via email if you initially contacted us via telephone or messaging platforms and include a reproducible statement about the complaint with any applicable documentation attached. I am looking at a deal on Wisecars.com and it's significantly cheaper than what I've been seeing. Only when all documents are present and severe negligence can be excluded, a refund will be processed. You will see the full list of inclusions available for your rental on Wisecars website when booking the car and you can also find it on your rental documentation. It is forbidden to use the website of Wisecars for any purpose other than for the personal use of booking a car rental. You are given the car with a full tank of fuel and asked to bring it back with a full tank of fuel. Information about insurance will be stated in the cars terms and conditions that are made available to you on Wisecarss website while booking the vehicle. All rights reserved. Always check that the fuel level in the rental cars tank is the same as on the Car Rental Agreement before you leave the rental station. Super easy to find the right car and booking and paying was unbelievably easy.As we are not from the USA we would have liked much more info in plain speak around insurance as this is something that we are still unsure about until we get to speak with the agent on pick up. Wisecars employs limited use of cookies for your safety and does not store any personal data. We aim to resolve your complaint straightaway and we will confirm our resolution or continuing investigation within 3 business days of receiving your complaint. Dear Allan,Thank you for sharing your customer service experience with us! To improve our service and website, we may use small data files known as Cookies. When you return your car, the car rental company will check it, and charge you for any damages. In peak periods this may not be achievable. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . your cars pick-up and drop-off documents which clearly show the new damage subject to the charge by the Car Rental Company; photo evidence showing the damage to the car; proof of the repair costs from the Car Rental Company; evidence of payments deducted from your payment card by the Car Rental Company; the Car Rental Companys accident report form; your bank account details, including account holder's full name, the account number/IBAN, banks name and postal address, SWIFT code or any other coordinates necessary for international bank transfers (if you provide incorrect bank details, a fee of EUR 25 will be deducted from the compensation for each repeated bank transfer made before the correct bank details are received). We will let you know whether an additional fee will apply when you confirm your pick-up and drop-off time in your booking request. Wisecars believes in protecting your privacy. With certain Car Rental Companies, amending the drivers name or the pick-up location may require cancelling and rebooking the rental. Francisco Gonzalez here, reviewed on Google and now here, WHAT A SERVICE!!!! You have a guaranteed booking with us and with one of our trusted premium suppliers. The Car Rental Company reserves the right to refuse to rent a car to any customer who fails to arrive on time and does not have the necessary documentation and a credit card with enough funds. In case you have any question, don't hesitate to contact us through support@wisecars.com.Have a nice day!Kind regards,Rachel from Wisecars. They may be needed if you wish to make a claim. they are untrustworthy. In the event the car is dropped off unreasonably dirty, as determined solely by the Car Rental Company, the Car Rental Company may charge you for special cleaning fees. You will find the telephone number in the Car Rental Agreement. How to Cancel Wisecars Car Rental Comparison Subscription on a Mac computer: Car Rental Company coverages usually do not cover damages to the tires, car glass and undercarriage, neither costs for the loss of car keys. charges that are not related to damage repairs, such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken. I refused to pay and they refused to refund me my $535 back. 2023 Wisecars. If your friends have used your referral code and made a booking, you will receive 2% on their booking value after they have completed their rental. Please note, Terms and Conditions vary per Car Rental Company but these will be clearly communicated during the booking process. 49 reviews. Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. Great service by Wisecars rep Emanoel in helping me cancel one reservation so I could make a new one at a different location. If you do not agree with any part of them, you must not proceed with your booking. All rights reserved. I'm very sorry to hear that the rental did not meet your expectations, I assure you this is not the standars Wisecars experience.Everytime you book with us you will receive the same vehicle that you rented or similar (within the same category). He explained to me patiently and clearly. Wisecars is not liable for services or bookings not fulfilled due to force majeure. 21 helpful votes. On collection, your rental car will have a certain amount of fuel, which will be marked on your Car Rental Agreement; return it with the same amount of fuel as you collected it with. Mi az a Trustindex? Excess Protection also covers damages that are usually excluded from Collision Damage Waiver which is offered by the Car Rental Companies. Please note, making a new booking may result in the change of the Car Rental Company. Please note, under no circumstances is the fuel included in the rental price. Cancellation Protection can be purchased only at the time of booking and is not refundable. Keep copies of all relevant documentation you are asked to complete. My trip to NZ had to be cancelled due to the cyclone that hit the area. I was really worried about the car the whole time I was away given its condition.I took a video to prove I did not cause any damage. No charge will be made for amending your booking before the start of your rental. Please note, in most cases Car Rental Companies will reserve a security deposit even if you purchase one of our Excess Protection products. In case of technical problems with the vehicle, you must inform the Car Rental Company immediately. Please keep in mind that inclusions may differ between car rental companies. I booked a rental car in Germany and had a flight get delayed that was going to make me late. It is forbidden to use the website of Wisecars for any purpose other than for the personal use of booking a car rental. Please note, if the car is delivered to you outside the pick-up station's operating hours or is dropped off by you outside the drop-off station's operating hours, you will be charged an additional fee for this service in accordance with the rate indicated in the voucher. Wisecars will process your cancellation refunds in 7 days. You can upgrade your car before you start your trip. @ Vicpak. www.wisecars.com. Cancellation Protection can be purchased only at the time of booking and is not refundable. Dear Francisco,Thank you for your 5-star rating!We're more than happy to hear you're satisfied with our service, don't hesitate to contact us again if you need further assistance!Have a nice day.Kind regards,Rachel from Wisecars. What's Wisecars' cancellation policy? What's Wisecars' cancellation policy? Minimum age requirements on larger cars may also be higher at some locations. One of our helpful agents will be in contact with you to address the request. Sensitive data, such as personal details and credit card information, which we receive from customers, is encrypted and secured for use on the Internet. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. rtkelsek (4612) 5 csillag 5310 db 4 csillag 905 db 3 csillag 188 db 2 csillag 81 db 1 csillag 1126 db. Failure to comply with the correct procedure will result in your protection coverage becoming invalid. If you have any questions, please feel free to contact us. To claim one of our Excess Protection products, you will need: Only when all the above mentioned documents are presented and severe negligence is excluded, a refund will be processed. Additional fees can apply with certain Car Rental Companies and in certain countries for drivers aged under 25 years or over 65 years. You must verify in advance that your age meets the renters age determined in the Car Rental Companys policy. Please make sure you return the vehicle to the same rental company from which you collected it. As part of our commitment to provide competitive, honest, fair and transparent pricing, we at Wisecars aim to only work with partners offering you a fair fuel policy so you will get no unpleasant surprises with hidden extras. Any additional charges will need to be paid at the rental counter in the local currency. Alternatively, just sign in or register using your Google or Facebook account. In such circumstances, we will cancel your booking with no liability whatsoever. Some Car Rental Companies in some rental countries may also require an International Driving Permit. I wasn't sure about the documentation needed to collect hire car from rental company, but rep at Wisecars answered my queries very promptly. You may also add additional drivers at the rental counter when you pick up your car. The rules that apply to the main driver also apply to any additional drivers. Once your friends have opened the link with your referral code and logged in to their MyWisecars self-service account, they will receive 15 USD rental credit if they do not have any previous bookings with Wisecars. Some of this include complete insurance and others do not include it at all. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. In this case, you can present proof of your own coverage with your credit card or purchase it at the pick-up.You can also check this information on the Supplier Terms and Conditions at the bottom of the page.UPDATE:There are different deals we offer from Fox at certain locations. Depending on the Car Rental Company, you can cancel your booking up to 48 or 24 hours before the starting date of your rental period. It is a huge scam. Trustpilot is assessing this review in accordance with our flagging process. By using our website, we assume you agree to our, Bring a copy of the voucher as well as a full physical driver's license and a credit card, all in the main driver's name to the rental desk. Wisecars falsely advertised vehicles for rental on their website. What's Wisecars' cancellation policy? Both policies will be either: The type of cover that your rental car will have will depend on the car rental company and your pick-up location. Wisecars, just like any other car rental broker or supplier, cannot guarantee the specific make or model of the car that you will receive at the rental counter. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Dear Mariska,Thank you for sharing your booking experience with others!We hope your pick-up goes as smoothly.Have a nice day!Kind regards,Rachel from Wisecars. See below for our fuel policy guide, which covers all the policies that are available to you, and offers tips on how to best comply with these policies. Wisecars (collectively we, our, and us) is an international vehicle rental broker. In the event the car is dropped off unreasonably dirty, as determined solely by the Car Rental Company, the Car Rental Company may charge you for special cleaning fees. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. This includes any event that is beyond the reasonable control of the party in question such as acts of God, riot, war, malicious acts of damage, fires, or natural disasters such as extreme weather conditions or electricity supply failure. When picking up the car, every driver must present their licence. Please note, we only delete personal data on the request of the individual. Dear Reagan,Thank you for your 5-star rating!We're glad Margaux could assist you in order for the car rental company to hold the car.Have a nice day!Kind regards,Rachel from Wisecars. We respect and take the privacy of our customers very seriously, which is why we do NOT sell or rent any information collected through our website to third parties. I'M TRULY IMPRESSED. Please note that the car rental contract at the offered price will not be concluded until your booking has been confirmed and the necessary payment received. My Wisecars booking had to be cancelled also so I contacted customer support and dealt with Maryna who was extremely helpful in dealing with my booking. This product is an additional insurance which covers up to 1000 USD of your excess amount in case of accident. Special price and hope that it will be the same at location. If not, you will need to purchase the cover at the car rental company counter. All drivers must also keep their driving licence with them at all times throughout the rental, to present them to the local authorities, if necessary. I'm very sorry to hear the car rental did not meet your expectations.If you receive a vehicle that is in bad condition, you must contact the car rental company immediately to change it. You can present the voucher either in a printed version or a digital form (such as from your smartphone). The Wisecars voucher must be presented to the Car Rental Company when picking up your rental vehicle. Alternatively, just sign in or register using your Google or Facebook account. Mr. Mateusz. If you cannot take them with you when you go to pick up the car, you need to take them back to the counter later on and add them as additional drivers. If a cancellation is requested more than 48 hours before the pick-up time the customer will receive a full refund minus non-refundable Cancellation Protection and/or Protection Package.
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