Here's how you can protect yourself as a buyer: If your item hasn't arrived or isn't as described, contact the seller by opening a case in the Resolution Center. You won't be able to re-open the request once it's closed. If the seller wont cover the cost, let us know by asking eBay to step in. You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. Decline the return:You can decline the return request if you've stated in your listing that you don't accept returns. The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. In the UA, sellers agree to allow eBay to decide all Money Back Guarantee claims, which includes the Not As Described case. Generally, theyll ask you to send the item back using one of the following: The sellermay contact you to make other arrangements, such as returning the item to their store or reimbursing you for return shipping. The listing states that buyers are responsible for researching whether or not the item is compatible with their TV and there is no return for buying a non-compatible item. They sent a photo with the item label-side down and when I asked to flip it over and send the correct photo requested, they said "Darn! Learn more about our signature confirmation requirements. You might be asking, Do private sellers have to accept returns? The answer is No. eBay Exporter of the Year was a great success! You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns. Youll receive the return shipping label credit on your monthly invoice. Couldn't tell you if it helps but it doesn't hurt. As soon as I find out the reason and it was stated in my listing, I will call eBay and see if they will side with me on my no return policy. Received a damaged item with a missing part. If a buyer falsely claims an item was not as described, well reimburse your return shipping label cost up to $6 per return. eBay Business Equipment Purchase Protection. The eBay Resolution Centre is at the bottom of this page. When you want to return an item using alternative shipping arrangements, and the seller is responsible for the return shipping charges, you'll need to work with the seller to agree on the shipping service and cost before returning the item. Tip 11:34 AM Most of the time if you have an issue with a purchase the seller will be able to solve it for you. naM fo elsI. If the expected shipping charges cost more than the expected refund or the refund value of a replacement or exchange, an eBay return shipping label wont be available.
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If you bought it over eBay and it isn't right, it's the seller's problem not yours. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. If you add these tips in your listings, 9/10 times eBay will side with you in the event you get a request to return an item.
So the buyer gets 6.50 from eBay. If you are scared to start eBay because of the fear of returns, dont be. Honestly, this is one of those lessons I have had to learn the hard way. Examples of alternative shipping arrangements. However, we're here to help. Ebay sides with buyers in not as described claims. Returns cannot be closed at the request of a seller. eBay gives this MBG for Australian and International buyers, however . The seller will be required to send you return shipping (a label if he is in Canada, money (usually by Paypal) if he is elsewhere. ", Apparently they did research ("By their own admittance, they say that they were told by their TV manufacturer that said item was compatible with their TV"). When you agree to give the buyer their money back, or once you receive the returned item, you'll need to issue their refund within 2 business days. It covers purchases paid with PayPal and most other electronic payment methods.
How to Handle an eBay False Item Not As Described Return Eligible sellers may be able to deduct an amount from the refund if an item is returned used or damaged (see Partial refund guidelines below). An item is sold that has certain compatibility requirements, let's say, an electronic accessory for a TV. My second reason for taking photographs of the items I ship? Ifyou use an eBay returns label, tracking details areautomatically uploaded. If the problem is small, I take advantage of the eBay partial refund policy. So here are 10 tips to help avoid eBay returns for items not as described if you do not accept returns. I also had a listing that was marked as parts only returned as defective? If the buyer is asking to return the item because it's damaged, faulty, or didn't match your listing description, then you need to accept the return. When you create a listing, you'll add a return policy, which will determine your options if a buyer wants to return an item for "change of mind" (or "remorse") reasons. If youre responsible for the return shipping costs, you can choose howto send the itemback to the seller. Purchase shipping insurance for your items Its well worth the money! Give the seller at least 3 business days to resolve the issue, but don't wait longer than 30 days.
Seller won't give refund for damaged item - any recourse? : r/Ebay - reddit If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under our seller protections. You always want to do your part to keep that communication open and positive with the buyer, even if they are upset and not doing the same with you. EBay always checks these messages and they want to see that you did everything you could to resolve the buyers issue. That is assuming the item is truly Not as Described. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 1. Here you can discuss all things shipping with other members. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. The eBay Money Back Guarantee is not a product warranty. Simply print the label on normal paper and tape it to the package. Make a point to take action on your listings to avoid unwanted returns. Ebay sides with buyers in not as described claims. If you implement these return policy tips to your eBay listings, your return requests will be less and your actual returns will be almost non-existent! Tip Item Not As Described, No Returns: 10 Tips to Help Avoid Returns on eBay. Make sure to follow our, The seller hasn't responded to your return request after 3 business days, The seller responded, but hasn't provided a resolution (for example, they accepted the return but didn't provide a return shipping label), You returned the item and it's been delivered back to the seller, but they haven't processed a refund after 2 business days. Ninety percent of people will just not think to call them and fight it. I sent him a message apologizing and requesting more information and photographs of the damage. If the estimated delivery date for your order has passed and your item hasn't arrived, you can let the seller know by reporting that you didn't receive it. To request a return, select the item you want to send back from your recent purchases above, or use the button below. You can even notate it in your description when you list anything that might be wrong with the item. This even after I specifically instructed them NOT to throw anything, including the shipping box, away until I instructed. This is obviously not how I shipped it out and was damaged in shipping. This is a good option for low-value items. Read the complete details about the eBay Money Back Guarantee. In some cases, your response options may differ. As soon as I get an alert that a buyer put in a return request for a return, I send a nice note to the buyer apologizing and asking to get more information so I can help them in any way I can. Refund the buyer and get the item back. Open a case and try to work things out with the seller. If they say they will side with you, you will be able to relay that information to the buyer that it was clear in the listing and that you will not be accepting the return for that reason. There are two categories of return requests from customers: 1. Sellers want to maintain their reputations, so theyre happy to resolve issues quickly. If you have a large stock and are ready to automate the way that you manage different parts of the return process, learn how to set up two basic rules to automatically accept returns or send immediate refunds. Having an accurate listing description is so important, especially if you are selling used items like I am. I used to send out many of my items without insurance! 01-08-2020 If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, the seller might deduct from the refund to cover the loss in the item's value. When your return request is accepted, we'll send an email to your Messages - opens in new window or tab with the subject "Send the item back". But if anything goes wrong, the eBay Money Back Guarantee is here to make sure you get the item you ordered or get your money back. 09:33 AM, @orangehoundIf you are a Top Rated Seller and a buyer falsely claims an item was not as described, well protect you on eligible transactions. Now I'm supposed to give a full refund, but it says "once buyer returns the product", so doesn't this mean I won't have to since the can't return it? Sometimes I want to say NO IT's the ONLY size I sell so there's NO CONFUSION! If you've changed your mind and no longer want to return your item, it's easy to cancel your request. Something went wrong. I gave alot of money for an item from ebay to a seller. These charges are based on rates eBay negotiated with the USPS and are typically less than what you would pay at the post office for the same item. Covers your purchase price plus original shipping on virtually all items. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Increase sales with eBay's Global Shipping Program, Check out this video to understand how dimensional weight is measured when shipping. resolve problems in the Resolution Center, Find out more about eBay Buyer Protection. 1) pay all shipping and refund all costs to buyer, or, 2) report the buyer for violating Ebay policy. If you're responsible for return shipping. Say something like: There is a scratch on the back, please see photo #9 for details. The listing states that buyers are responsible for researching whether or not the item is compatible with their TV and there is no return for buying a non-compatible item. Knowing your shipping cost is critical to pricing your items right and maintaining your profit. Out of most of the reasons a buyer can choose for requesting a refund, "item not as described" is probably one of the worst offenses when it comes to eBay. So customer buys two items and finds they will not work with their TV and then submits a claim to Ebay that the product "Does Not Work" and it was "Not As Described" and now I'm expected to issue a refund for both the items and shipping costs both ways. If the buyer reports that the item arrived damaged or doesn't match the listing description, you'll see different options for responding to the return. For more information, see our Condition of returned items policy. If you get in the habit of taking great pictures and as many pictures as possible, when faced with an Item not as described, no returns case with eBay and they see you have it notated and photographed, the chances are better that they will side with you.