Users may not use any Vivid Seats Property in connection with any product or service that is not offered by Vivid Seats, in any manner that is likely to cause confusion with Vivid Seats' business, or in any manner that disparages Vivid Seats. Before the pandemic, he paid $689 for two tickets to a Jerry Seinfeld show in Atlantic City. Exclusive jurisdiction for an arbitration hearing required under the AAA Consumer Arbitration Rules, if any, shall be in Chicago, Illinois. (the "Settlement Class" or "Settlement Class Members").
Can I get a refund for this rescheduled show from Vivid Seats? If an event is cancelled with no rescheduled date, you will receive a full refund of the purchase price (including delivery charges, less possible restocking fees), or a credit for use on a future purchase, as determined at our sole discretion (this may vary by jurisdiction, including California (see California Business and Professions Code section 22507, under which Vivid Seats will facilitate a request for a refund from the ticket seller). Then this happened, names, numbers, and email addresses of the Discover executives. Denying access to the Vivid Seats Marketplace. Were always here to help. Aegean Airlines refunds one ticket but not the other. If your event has been postponed, rescheduled, or canceled, no need to contact StubHub they will contact you. If you wish to pursue a full cash refund, in lieu of the voucher option, you should contact our customer service team as soon as possible so that we can process your request. If you would like a full cash refund, in lieu of the voucher option, you should contact our customer service team as soon as possible so that we can process your request. This includes any attempt to defraud or otherwise harm Vivid Seats or sellers on the Marketplace. Despite the early-season drama, its still (almost) anyones game to win. Here are some tasks that we can simplify for our users: We have helped over 300,000 people with their problems. Photo ID or other verification may be required to accept delivery. All users must comply with all local, state, federal and international laws, ordinances and regulations. Arizona's refund deal with Ticketmaster didn't include Vivid Seats. These Sales Terms govern your use of Vivid Seats.com, our mobile application, purchases through our customer call center and your purchase of any product from Vivid Seats. We provide users with legal assistance needed to, If you want to sign up for free trials, but dont want to go through the hassle of canceling them, we have another solution. If you received a coupon for 120 percent that expires in 12 months, dont worry! Lost, Stolen, Damaged or Otherwise Inaccessible Tickets. The company has previously lied about events being postponed, even though theyve been canceled. But he couldnt get through to anyone at Vivid Seats. They tried looking for another ticket, but since it was very last minute (literally like.minutes before the show) I asked for a refund and they issued it within the next day. Where is it? See the updated dates below. Its the third-largest ticket reseller in the U.S. and provides tickets for concerts, theater, and sports events. If the event is postponed, your tickets will likely be good for the new date (depending on the venues policies). In the same memo, Rapino writes to his staff, It is important to remind everyone that Ticketmaster is a platform, and does not hold on to money from client sales.
Yes, you will receive financial compensation in the same form that you used for the ticket purchase. YOU ASSUME ALL RESPONSIBILITY AND RISK FOR YOUR USE OF THE SITE AND YOUR RELIANCE THEREON. When attending an event, you may be required by the venue or event organizer or such partys agent to sign a waiver or other legal document in order to gain access to the venue. UPDATE: Dates and deadlines have been changed for those who received a Supplemental Notice in this case. You represent that you are legally able to enter into a binding contract. It is the buyers responsibility to monitor the event and to confirm any changes to the event with the entity putting on the event. Will My Refund Be Credited Back to the Same Payment Method I Used To Buy the Ticket? These tickets are marked on the listing as "Zone Seating." But why cant I get a refund? Informal Initial Dispute Mechanism: If either you or Vivid Seats intends to bring a claim against the other, that party must first send to the other, by certified mail, a completed Intent to Arbitrate Notice ("Intent Notice"). She lost her engagement ring in a rental car. Himberger was desperate to get a refund, and Vivid Seats wouldnt respond to his queries. Not only would SXSW not offer a refund, the offer to use tickets for another year would expire April 30. If the dispute is subject to arbitration, THE ARBITRATOR WILL NOT HAVE AUTHORITY TO COMBINE OR AGGREGATE CLAIMS, CONDUCT A CLASS ACTION, OR MAKE AN AWARD TO ANY PERSON OR ENTITY NOT A PARTY TO THE ARBITRATION. You will not seek a chargeback from a payment card issuer directly on legitimate charges, i.e., where our refusal to refund or credit a ticket purchase conformed to these posted sale terms. Class Action Waiver: To the fullest extent permitted by applicable law, you and Vivid Seats each agree that any proceeding to resolve any dispute, claim, or controversy will be brought and conducted ONLY IN THE RESPECTIVE PARTYS INDIVIDUAL CAPACITY AND NOT AS PART OF ANY CLASS (OR PURPORTED CLASS), CONSOLIDATED, MULTIPLE-PLAINTIFF, OR REPRESENTATIVE ACTION OR PROCEEDING (Class Action). To use DoNotPay, open it in your web browser. STUBHUB / VIVID SEATS / OTHER THIRD-PARTY RESELLERS . We are dedicated to making sure every customer is satisfied. Vivid Seats allows refunds under specific conditions. Our mission is to connect customers with individual ticket holders and amazing. Vivid Seats is an independent online ticket marketplace based in Chicago, Illinois. Youve got some Janning to do! Any litigation in court of the foregoing types of disputes (except for small claims court actions) may be commenced only in a federal or state court located within Cook County, Illinois, and You and Vivid Seats each consent to the jurisdiction of those courts for such purposes. Livid With VividHow To Demand a Vivid Seats Refund. Live Nation Entertainment Inc., its subsidiary Ticketmaster Entertainment Inc., and Vivid Seats LLC were hit with suits in the Northern District of Illinois for failing to issue full refunds for shows canceled due to the coronavirus. In response to public outcry from Arizonans trying to get refunds for tickets to postponed events, Arizona Attorney General Mark . You will receive notice via email if your event has been canceled. Email Delivery . Tickets are typically delivered per this schedule unless the delivery date in the listing is a date in the future (although timelines can vary in individual circumstances): Attendees to live events must abide by the rules and policies of the venue, promoter and anyone else responsible for the event. A form for initiating arbitration proceedings, Demand for Arbitration, is available on the AAA website. Not according to the terms of his Vivid Seats purchase, To get a refund, your show must be canceled, and Vivid Seats gets to determine if something is canceled. 2023 Vivid Seats LLC. Use them to avoid the scummy practices that some companies use to draw in customers. A full-service national event ticket marketplace. Vivid Seats has an outstanding track record of providing excellent customer service, and we are committed to helping our customers during this time. If you are a resident of certain jurisdictions, including California, you may request a refund for postponed or rescheduled events. He ordered three tickets from Vivid Seats but only got two, She canceled her Dave Chappelle and Joe Rogan tickets because of COVID. Vivid Seats Refunds for Event Tickets Settlement Cash Claim Form, Vivid Seats Refunds for Event Tickets Settlement Website. How Tyrel Jackson Williams Brought TikTok Cringe to, Its sort of a newer version of the L.A. actor ride that Kyle is on the first two seasons, but its worse.. These tickets, like all tickets sold on this site, are backed by our100% Buyer Guarantee. All AMC Stubs AList member accounts have been automatically paused while our theatres remain closed, according to AMCs website. Vivid Seats then sent me an email saying we had a credit something they had never said in all those months, he says. The violation of applicable Intellectual Property Laws may give rise to civil and/or criminal penalties. If you do not wish to be bound by this agreement to arbitrate and/or the Class Action Waiver, you must notify Vivid Seats in writing within thirty (30) days of the date that you first access the site. All Rights Reserved. 100 million sold,100% Buyer Guarantee. I want a $1,100 refund for my Samsung electric stove. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. . The AAAs rules are available at www.adr.org. You can choose between a travel credit or full cash refund. The total price was $1405.95. By purchasing tickets, you acknowledge and agree that you will comply with such policies and your attendance at the event is conditioned on such compliance. Its going to give more credence to your chargeback claim. Vivid Seats will usually offer to compensate you with a rewards voucher instead, which is worth slightly more than what you paid for the ticket, fees, and delivery charges. (Weve published them since then; here are the executive contacts for Vivid Seats.). 2021 Vivid Seats Ltd. All rights reserved. While a credit would seem reasonable under normal circumstances, I feel we should receive a refund. If your event was canceled, you will be automatically refunded, or if your event was scheduled for a Live Nation venue, you have 30 days to ask for a 150 percent credit to use toward buying future tickets. The service and delivery fees cover the costs of company operations, including connecting buyers to sellers with premium inventory to listed events, premium customer service, website improvements, and safe and secure checkout and delivery of ordered tickets. I purchased tickets to an event that has been canceled due to the coronavirus. We are the sole interpreter of this sites intended and acceptable use. It also means that the Vivid Seats Marketplace is not the ticket seller and the listed tickets are not listed by Vivid Seats on behalf of any venue, promoter, team, league or organizing group. For the avoidance of doubt, the waiver of the right to bring claims in or otherwise participate in a class, representative, or consolidated action or proceeding set forth in the Class Action Waiver provision below does not prevent You from seeking public injunctive relief in an individual capacity to the extent otherwise permitted by law. Tickets you can trust: 100 million sold,100% Buyer Guarantee. The arbitrators award shall be final and binding, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. If you cant make it by December 15, you can apply the value of a wholly unused ticket toward the purchase of a ticket for a future date, according to its website. Due to the unique nature of SXSWs business, where we are reliant on one annual event, we incurred extensive amounts of non-recoupable costs well in advance of March. Did the company have to return Himbergers money? A large volume of tickets are listed on the Vivid Seats Marketplace, and Vivid Seats makes every effort to prevent pricing errors. For the avoidance of doubt, however, You can seek public injunctive relief to the extent authorized by law, warranted by an individual claim(s), and consistent with the Exceptions clause above. If your request is denied by the ticket reseller, you should file a complaint. The Seinfeld show, originally scheduled for April 2020, had been postponed to August and finally July 2021. I dug a little deeper. Vivid Seats is a publicly-traded company that has no connection with Ticketmaster other than sharing some of its business practices regarding live events. The arbitrator will not be permitted to grant injunctive relief (unless the parties mutually agree otherwise). Even though Texas will allow movie theaters to open May 1, Alamo Drafthouse says it wont. You may not download, print, copy, reproduce, distribute, transmit, broadcast, display, sell, license or otherwise use or exploit any of the Content except in the course of viewing the site online for lawful purposes, and in making single copies of selected pages of the site for personal use and not for distribution or posting on any other site.
How Vivid Seats Works - Vivid Seats THE SITE, THE MATERIALS ON THE SITE AND ANY TICKET OR SERVICE OBTAINED THROUGH THE SITE IS PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. . Learn More. A buyer may sell their tickets on the Vivid Seats Marketplace if, after purchase, the buyer decides not to attend the event subject to certain restrictions, in which case a buyer may sell the tickets by alternative means.
Business Profile for Vivid Seats LLC - Better Business Bureau c/o Settlement Administrator Timing or other aspects may vary by event, over time, or by jurisdiction, so please look to your email for the applicable, and most current, information. Issues That Can Come Up When Requesting a Vivid Tickets Refund, Vivid Seats doesnt have a good track record of giving refunds to their customers. Though we wish we were able to do more, we are doing our best to reconcile the situation and offered a deferral package option to purchasers of 2020 registrations.. Now it wont refund my $3,606. All ticket holders will receive emails with their options beginning May 1. Taking legal action such as filing civil or criminal charges or seeking an injunction. After SXSW was canceled this year, a blog posted on its site on March 12 says that ticket holders 2020 ticket to the festival could be used in 2021, 2022, or 2023, and 50 percent off the walk-up rate in an alternate year of your choosing between 2021 and 2023. This didnt sit well with some ticket holders. Based on the behavior of the company, people assume its a subsidiary of Ticketmaster. If, for reasons of maintaining social distancing or other safety reasons related to the COVID-19 pandemic, any other pandemic or epidemic, or any other health or safety concern, the entity putting on the event has announced a seating or attendee capacity reduction of greater than 15%, Vivid Seats, at its sole option, reserves the right to cancel tickets for seating locations eliminated by the venue or to deem such event cancelled in its entirety. We list the names, numbers, and email addresses of the Discover executives on this site. If you have Cinemark Movie Rewards points, those will be extended to June 30, according to its website, and its Movie Club membership will pause payments while the theaters are closed. If you prefer a cash payment, you must ask for it within twenty-one days of the cancellation. Accepted forms of payment: credit/debit cards, Apple/Google/Samsung Pay. If the investigation results in a finding that you either did not attempt to use your tickets, you were granted entry, or your claim that you were denied entry has been found to be false, you will not be refunded and you may be subject to the consequences described below. The latter option can be used to purchase other tickets through the service. If your event is canceled, you will get 110 percent in Vivid Seats credit, plus 10 percent will go toward MusiCares Foundation, whose mission is to provide a safety net of critical assistance for people within the music industry in times of need, according to Vivid Seats website.If you want cash, you need to contact customer service within seven days of the cancellation, and if your event is postponed, just hold on to your tickets because they will be good for the future date. You must notify Vivid Seats if you do not receive your tickets within 48 hours of the actual start time of the scheduled or rescheduled event. VIVID SEATS IS NOT RESPONSIBLE IN ANY WAY FOR THE ACCURACY OR SUITABILITY OF ANY PAYMENT OF TAXES TO ANY ENTITY ON YOUR BEHALF. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. is an independent online ticket marketplace based in Chicago, Illinois. Once the arbitration of the dispute or claim for non-injunctive relief has concluded, You and/or Vivid Seats may seek the injunctive relief (including the public injunctive relief) in court to the extent permitted by law. If the issue you are experiencing is not resolved and you are denied admission, you must obtain proof from the venue verifying that you were denied entry and send that to Vivid Seats along with a statement describing the specific circumstances. On rare occasions when pricing errors occur, Vivid Seats shall not be liable to the customer for this error. Upon receipt of the evidence and form, Vivid Seats will conduct an investigation. If you do not timely notify Vivid Seats, you may not be eligible for compensation based on non-delivery of tickets. Help us improve this article with your feedback. Himbergers case is about more than a company that tries to keep your money. Note that if requests for cash payments exceed the settlement money available, the amounts paid will be proportionally reduced. Such complaints shall be decided by an independent arbitrator in accordance with these Sales Terms. Walt Disney World Resort in Florida will remain closed until further notice.
Cancellation Policy : Vivid Seats Customer Support They were not premium seats and the face value on the tickets were $86.00 each fir a total of $172.00, a difference of $1,233.95. THE MAXIMUM LIABILITY OF VIVID SEATS, AND ANY OTHER INDEMNIFIED PARTY, AND YOUR SOLE AND EXCLUSIVE REMEDY, FOR ALL DAMAGES, LOSSES SUFFERED BY YOU AND CAUSES OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE) OR OTHERWISE, SHALL BE THE GREATER OF (A) THE TOTAL AMOUNT PAID BY YOU, IF ANY, TO ACCESS THE SITE OVER THE PAST TWELVE (12) MONTHS; OR (B) $200. You may be eligible if you are a person or entity living in the US, its territories, or Canada who, at any time on or before April 1, 2021 bought a ticket through Vivid Seats to an event that, between September 29, 2016 and April 1, 2021, was cancelled or postponed or rescheduled and has not yet occurred. Digitally transferred tickets will not be accepted when the next Foo Fighters concert tour opens at Bank of New Hampshire Pavilion in Gilford. From among the persons who have been approved on both lists, and in accordance with the designated order of mutual preference, the AAA shall invite the acceptance of an arbitrator to serve. You will be receiving an email notification from the ticketing company when the show is rescheduled, along with information on how to request a refund should you choose not to attend the rescheduled event. So should you buy tickets for live events through Vivid Seats?
How To Request a Vivid Seats Refund [Money Saving Hacks] - DoNotPay The seller will confirm the tickets are still available and you will receive notification that the tickets will be delivered. If your event was canceled, Ticketmaster will issue you a full refund, according to its website. Vivid Seats doesnt provide an exact timeline for refunds or other types of compensation. In certain instances, a venue, promoter, or any entity putting on the event will require a ticket holder to relocate his or her seat or otherwise change the seating configuration in a manner beyond Vivid Seat's control. As discussed in other provisions of these Sales Terms, no compensation will be given for any reason except as explicitly described in these Sales Terms. Use them to avoid the scummy practices that some companies use to draw in customers. 1 in the ticketing category on Newsweek's list of Best Customer Service in both 2020 and 2021. Himberger checked this site for executive contacts but couldnt find any. Resale Tickets to Events in Illinois: Solely for purposes of 815 ILCS 414/1.5(c), for transactions involving resale tickets to events in Illinois, You or the ticket reseller may elect to submit complaints against one another to the AAA under its rules and procedures. If you want to sign up for free trials, but dont want to go through the hassle of canceling them, we have another solutionfree virtual credit cards. Badge. Vivid Seats, a ticket exchange and resale company, should have refunded the money a long time ago. Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? Delegation: The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute arising out of or relating to the formation, existence, scope, validity, interpretation, applicability, or enforceability of this agreement to arbitrate, or any part of it, or of these Sales Terms, including, but not limited to, any claim that all or any part of this agreement to arbitrate or the Sales Terms is void or voidable. When an event cancels, we will always send you a notice via email with the applicable terms and options. This Rewards Cash is ready to be used right now through the Vivid Seats app towards purchasing tickets for any live event on Vivid Seats. In addition to filing the Demand for Arbitration with the AAA, in accordance with its rules and procedures, you must send a copy of the completed form to Vivid Seats at the following address: Vivid Seats LLC, Attention: Legal Department, 24 E. Washinton St., Floor 9,Chicago, IL60602. If a customer purchased tickets to an event that is canceled with no rescheduled date, they are entitled to a full refund of the purchase price, including delivery charges, per Vivid . You assume any and all risks, costs, and harms arising from or relating in any way to the risk of contracting, exposure to, or contraction of a communicable disease or illnessincluding, without limitation, COVID-19 or any other virus, bacteria, or other pathogenand you hereby waive any and all claims and potential claims against Vivid Seats, and the Indemnified Parties (as such term is defined below) relating to such risks, harms, and/or exposures. To stay up-to-date on the events status, monitor the venues website from time to time. Once you identify the tickets you would like to purchase, and select them, you will be directed through the checkout process where you will enter your name and address and provide payment information. Opening safely is a very complex project that involves countless new procedures and equipment, all of which require extensive training. Tickets purchased AFTER the rescheduled date has been announced will not be eligible for this refund, AEG Presents website reads.
Top 2,652 Vivid Seats Reviews - ConsumerAffairs If it's just postponed or rescheduled, tickets "will not be refunded or otherwise compensated by Vivid Seats except in jurisdictions where it is required by law." So you have to live in California to get your money back.
Live Nation, Vivid Seats Sued for Coronavirus Refunds Theyve been sued in a class-action lawsuit for refusing to provide compensation after canceled events. If the event organizer or performing artist cancels an event, you can request compensation for your ticket. Your written notification must include your name and address, as well as a clear statement that you do not wish to resolve disputes with Vivid Seats through arbitration. If you or another person using the ticket you purchased from Vivid Seats fails to abide by those rules and policies, you are responsible for all applicable fines and legal or other expenses associated therewith. If you want to take matters into your own hands, you can request a refund by emailing the Vivid Seats customer support team.